The pandemic has accelerated digitalisation by years. This has of course also affected HR, where the use of digital assistants is no longer just the solution of the future.

WHC Group, one of the largest Hungarian-owned HR services companies, has also taken another step on the digitalisation path: the company’s artificial intelligence-based chatbot facilitates the coordination of and everyday communication with workers from abroad.

McKinsey global firm predicts, that Human resources is playing a critical role in helping organizations respond to the COVID-19 pandemic. Chief human resources officers expect that influence to persist.

A robot in a HR world

A global pandemic. Essential workers at risk. Whole companies suddenly working from home as offices fall silent. Millions reevaluating their lives and careers. The “Great Resignation.” Wage increases amid a tight labor market. Who’s responsible for navigating this upheaval? Human resources, which in many organizations now sits awkwardly between its history as a support function and its future as a strategic partner.

While the nature and purpose of the HR function have been evolving for years, the demands of the pandemic dramatically accelerated this transition. In interviews with more than 80 chief human resources officers (CHROs) at some of the largest organizations in the United States and Europe, we found more than 90 percent predict significant changes to the HR operating model during the next two to three years.

So the Coronavirus pandemic has accelerated the digital transformation by around four years.
Also, many of the digital technologies adopted by companies have stayed with us for the long term.

Whether it’s team meetings or interviews, web video calls, for example, are now part of our everyday lives, as is the fact that communication with employees is often done by not a colleague but an algorithm-based digital tool such as a chatbot.

Mobile apps for HR robot are coming, too

Mobile HR apps could be one of the defining new technologies of 2023. As more and more companies shift to post-pandemic mixed working methods and adopt hybrid working practices, so the demand for quick and handy HR apps will grow.

The need for usability outside the office environment is appearing for many HR functions, be it payroll, workforce coordination or communication.

According to Verified Market Research’s HR sector prognosis published in 2022, the value of the global HR software market is expected to reach $33.57 billion by 2028, and the uptake of HR applications will play a significant role in this.

High-tech digital solutions – in a form of a HR robot

WHC Group, one of the largest Hungarian-owned HR service providers, is continuously looking for digitalisation and automation solutions that further optimize HR processes. WHC has been involved in temporary employment of foreign workers since 2014, and since September 2021, the possibility to employ non-EU (third country) nationals from far abroad in Hungary has also been opened in a simplified form.

Here is the HR chatbot

Workers arriving from remote countries need constant contact and communication to get through their daily lives – whether it’s work-related issues, leisure time or even daily shopping. In reality, this requires a 24/7 availability.

Foto: Unsplash.com